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CiteIt! Frequently Asked Questions

COMMON TECHNICAL ISSUES

     When I try to register or run CiteIt! Version 2, I get a dialog box which says "DBOpenUnrecognized database format" and my key diskette is not recognized.


     When I try to import citations from Lexis-Nexis, I get a dialog box which says, "No citations were imported." or "You do not currently have any text selected in your web browser." or "CiteIt! could not select text in Internet Explorer. Try clicking in the text of the Internet Explorer document and try again" How can I import from Lexis-Nexis?


     When I try to insert a citation into my Word document, I get a string of errors including one that says "Ambiguous name detected: TmpDDE" How do I fix this problem?


     I am using Word XP (10) and when I try to insert a citation into my document, CiteIt! only inserts the long cite form.


INSTALLATION

     Is CiteIt! compatible with my operating system and word processor?


     Is there a version of CiteIt! available for the Macintosh operating system?


     When I attempt to install CiteIt! on my Windows NT or Windows 2000 computer, I receive an "Access Denied" error or an error message appears stating that the system administrator needs to install the program. 


     After downloading a trial version of CiteIt!, I try to install the program, but I receive a message that a file is corrupt or missing.


     Can our firm simply install CiteIt! once on our network server and run it from there?


     Why doesn't the CiteIt! button appear on my Microsoft Word toolbar?


     The CiteIt! toolbar button doesn't appear on my Microsoft Word toolbar, but CiteIt! does appear under the Tools pull-down menu in Microsoft Word.  How can I create another CiteIt! toolbar button in Word?


     CiteIt! seems to have difficulty interacting with my word processor. What can I do?


IMPORTING CITATIONS

     When I try to import citations from Lexis-Nexis, I get a dialog box which says, "No citations were imported." or "You do not currently have any text selected in your web browser." or "CiteIt! could not select text in Internet Explorer. Try clicking in the text of the Internet Explorer document and try again" How can I import from Lexis-Nexis?


   I just used CiteIt! to import citations and while most of the source information that was imported is correct, there are few mistakes that I would like to correct.

     I am having problems importing the main cite from a source on Westlaw or Lexis.


    I can't import citations from the Westlaw Link Browser.


     Why does CiteIt! sometimes not import a citation or make mistakes when importing?


PURCHASING AND UPDATING CITEIT!

     I recently purchased a new computer or had to reinstall the operating system on my computer and now my purchase code doesn't work. What do I do?


     How do I update my purchased copy of CiteIt! to make sure that I am using the most recent version?


CITATION STYLES

     What version of The Bluebook does CiteIt! support?


     Does CiteIt! support the ALWD Citation Manual?


     Can I have ALWD & Bluebook versions installed on the same computer?


     What do I do if I am creating a new citation and don't want to include information like the deciding court or pinpoint page number?


     CiteIt! is creating citations in the wrong font, what do I do?


     How can I change the formatting for my introductory signals, such as "But" and "See"?


     How do I insert a paragraph or section symbol into a citation?


     In Microsoft Word, why is it that sometimes when I insert a citation into my document CiteIt! creates or deletes spaces before or after the citation?


TABLE OF AUTHORITIES

     I previously used CiteIt! to mark a document for a table of authorities, but now when I try to mark the table of authorities again, CiteIt! doesn't find or mark all of my citations.


     Why did CiteIt! not mark my short case citation?


     CiteIt didn't mark one of my citations for the Table of Authorities, what should I do?


     I have the Professional Version of CiteIt!, what are the weird characters that appear after my citation in Microsoft Word?


SITE LICENSES

     Do we receive better pricing if we buy a multi-seat license for CiteIt! versus a single copy at a time?


     How can our firm become more familiar with CiteIt! before making a purchase decision?


     We would like to buy a small number of seat licenses to evaluate CiteIt!. Would those initial seats purchased be credited towards a quantity discount if we buy additional copies?


     Our firm uses a systems integrator or consultant to help us with our information technology needs. Can we acquire the program from them or must we buy direct from Sidebar Software?


CITATION FILES

     I opened up a document which I had previously cited with CiteIt!, but when I brought the document up later, none of my citations were there. What happened?


     Can I use a previously created cite file to create citation in a different document?


     I have trouble opening citation files that are on floppy disks.