Problem Installing the CiteIt! Trial Version

When you try to install your downloaded version of CiteIt!, you get an InstallShield message saying that the file is corrupt or missing.

File corruption comes from transfer errors between you and your Internet Service Provider. If you were disconnected from your ISP or your ISP's network connection failed while downloading a file, your browser may mistakenly indicate that it has completed the download when in fact it has not.   Because your browser downloaded an incomplete file, when you try to run that partial file, you will get an error stating that the file is corrupted or incomplete.

One quick way to check if the file is complete is to right-click on the downloaded file, choose "Properties" and make sure the size of the file is the same as the size listed on the download page.

To fix this problem, you should first delete the downloaded file. Then you should clear your browser's cache, close and restart your browser, and try downloading the file again. 

Here are the instructions to clear your browser's cache:

Internet Explorer 3.0

From the View menu, choose Options.
Select the Advanced tab. 
Go to Temporary Internet Files and click Settings.
Select Empty Folder.

Internet Explorer 4.0

From the View menu, choose Internet Options.
Select the General tab.
Click Delete Files in the Temporary Internet Files section.

Internet Explorer 5.0, 5.5 and 6.0

From the Tools menu, choose Internet Options.
Select the General tab.
Click Delete Files in the Temporary Internet Files section.

Netscape 3.0 

From the Options menu, select Network Preferences. 
Select the Cache tab. The Cache settings appear. 
Click Clear Memory Cache Now button. 
When the message appears, click OK. 
Click the Clear Disk Cache Now button.
When the message appears, click OK. 

Netscape 4.0, 4.5x, 4.6x, and 4.7x 

From the Edit menu, choose Preferences. 
Click the + sign next to the Advanced. More choices appear. 
Click Cache below Advanced. The Cache settings appear.
Push the Clear Memory Cache button. 
When the message appears, click OK. 
Push the Clear Disk Cache button. 
When the message appears, click OK. 

NOTE: After you have cleared your browser's cache, remember to close and restart your browser.

NOTE: If you clear your cache and re-download and still get errors running the installation, try clearing your cache, rebooting, and then re-downloading.

NOTE: If you keep getting disconnected from your ISP, you may want to make sure that your browser is not set to automatically disconnect after a certain number of minutes of inactivity (in Internet Explorer, under Connection Settings, be sure that "Disconnect if idle for __ minutes" is unchecked.)